I had a slight accident while cleaning today and my modem got wet...and quit working. I called and the way it is handled now is they mail you a new one...in 7 to 10 business days! They wouldn't let me pay to have it shipped overnight. So, at the moment I am "borrowing" an internet connection from someone in the neighborhood. I hope to continue to do this for a few days...but, I may not be around as much as I want to be. I didn't want anyone to think I was ignoring them!